If ReSafe is not for you, write to support@resafe.io within 30 days of your first payment and we will refund it in full. You do not need to give a reason.
This policy covers subscriptions bought from resafe.io and forms part of our Terms of Service.
1. 30-Day Money-Back Guarantee
Ask within 30 days of your first payment and we refund it in full, including tax, to the card you paid with. Your subscription then ends.
We process refunds as soon as we approve them. Your bank usually takes another five to ten days to show it.
Where the consumer law where you live gives you a stronger right than this, that right applies instead.
2. Renewals
Subscriptions renew automatically until you cancel.
If a renewal charge catches you out, write to us within 30 days of it. If you have barely used ReSafe since, we will refund it.
3. Cancelling
Cancel any time from your account settings, or by writing to support@resafe.io. There is no fee and no notice period.
You keep every paid feature until the end of the period you have already paid for. After that the account is not charged again.
4. How to Ask
Write to support@resafe.io from the email address on the subscription and say you would like a refund. There is no form. We reply within two business days, and if we cannot refund you we tell you why.
5. Bought Through the App Store
If you subscribed inside the ReSafe iPhone app, Apple took the payment and holds the subscription, so we cannot refund it for you. Request it from Apple at reportaproblem.apple.com, and cancel from Settings on your device.
Write to support@resafe.io if you are not sure which way you subscribed and we will check.
6. The Exceptions
Two cases where the answer is usually no: an account terminated for breaching our Terms of Service, and a pattern of subscribing and claiming refunds repeatedly. Write to us anyway; these are not cases we refuse to discuss.
Questions about a payment or about this policy go to support@resafe.io.